Amplify’d from www.pulsetoday.co.uk
National call centres to handle all GP appointments under DH-backed plans
GP patient appointments across England will be handled by national or regional call centres under radical Government-backed plans to slash £600m off NHS spending.
Under the proposals, put forward with Department of Health backing, GPs would be urged to axe their entire back-office teams, which NHS managers claim would free up massive sums to be re-invested in front-line health services but would lead to potentially tens of thousands of staff being made redundant.
They are put forward in a DH-commissioned review published today by the Foundation Trust Network, which calls for a major overhaul of NHS back-office functions, including a move for PCTs and then GP consortia to share back-office functions with other NHS bodies and private firms.
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