Call centres

The factories of the 21st Century

Amplify’d from www.bbc.co.uk

Are call centres the factories of the 21st Century?

More people than ever before work in call centres in the UK but are they the modern-day equivalents of the factory production line?

The chimney of the India Mill factory in Darwen, Lancashire, still stands today. When it was built in 1867, it was the tallest and the most expensive in the country but its shadow now falls over office space rather than the industrial machinery it used to.

A number of factories have now been turned into call centres Read more at www.bbc.co.uk

 

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