Amplify’d from www.pulsetoday.co.uk
Fury over plans for GP call centres in India
Plans for call centres in India to handle GP and hospital appointments have been attacked by patient groups and the NHS Confederation, after the NHS body responsible for the proposals said it had begun talks to sign up GPs to the cost-cutting idea.
John Neilson, managing director of NHS Shared Business Services, claimed this week more than £1bn a year was being wasted by the ‘wild spending’ of NHS managers, and said the alternative to its plans for back office savings plans would be more cuts to services.
Pulse first reported last month that the body was telling GP consortia they could make huge savings by outsourcing up to half their back-office functions to India.
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